Customer service
Shipment & Payment
Shipment
We care about your newly purchased watch as much as you do. Therefore, we do everything to make sure your watch reaches you in perfect working order wherever you are. Our packaging materials are amply-sized and we take special care to protect fragile objects. We make use of a trusted and insured delivery partner and generally ship your parcel the next business day after receiving your payment. Generally, delivery time within Europe is 2-3 business days and for the rest of the world 4-5 business days. The cost of shipping through this method is on us.
Payments
We offer various payment methods for your convenience. Please note that we reserve the right to cancel your order if we have not received payment within five (5) business days.
Paypal
You will be redirected to the Paypal website and asked to login to your Paypal account and confirm the payment. After the payment is processed you are redirected to our website and you will receive an email from Paypal to confirm the payment. You will also receive an order confirmation by email from us. Afterwards, a member of our team will get in touch with you to arrange for shipping.
Credit card
You will be redirected to your credit card provider’s secured payment environment. After completing the payment you will be redirected to our website and you will receive an order confirmation by email from us. Afterwards, a member of our team will get in touch with you to arrange for shipping.
Bank wire
If you would like to pay by bank wire, please get in touch with us and we will send you an invoice with a reference number to be used with the payment. Once we have received the exact amount on the invoice on our bank account, a member of our team will get in touch with you to arrange for shipping. Please be aware that we only ship a watch after your bank wire has cleared.
Our bank details are as follows:
Name of the Bank:KBCAccount number IBAN:BE47735056666980BIC number:KREDBEBBBeneficiary:Gallery SuezBeneficiary:Please state the invoice number.
Pay in store
You may also make an appointment to complete the payment in our boutique in Antwerp by credit card, debit card, or with cash.
Returns & Exchanges
The right to return
You have the right to return your purchase within fourteen (14) days of receipt of the product and there’s no need to tell us why. During this period you may do with the product what is reasonably necessary to evaluate it.
The return period will expire 14 days after the day you received the product.
Send me a mail if you are in any way unhappy with the product: casperheyrman@gmail.com
Refund
Any products returned must be in their original condition. This includes any paperwork, user manuals, service papers and boxes. If the product is not in original condition, we may refuse the return or refund a lower amount. As long as the products are returned to us in the original condition, we will refund your purchase as soon as possible, but within thirty (30) days.
It is your responsibility to ensure that the parcel reaches us in good order. We do not accept any liability for products that are lost or damaged before they reach us.
Service & Warranty
Service
All our timepieces have been carefully serviced and inspected by our personal watchmakers, guaranteed to be in fully original conditioning in perfect working order.
Warranty
All watches are delivered with a 1 year warranty that covers all mechanical defects, excluding crystals, pushers, bracelets and straps are not included by this warranty.
Sell Us Your Watch
Privicy Policy
Gallery Suez Vintage Watches operates the https://gallerysuez.com/ website.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from